You are here: Home » Store Policies

Store Policies

Transportation

  • The prices quoted for all of the tours do not include customer transportation to the tour starting point
  • If you don’t have a vehicle, we can arrange transportation through our local taxi or limo services.

Tour Booking Procedure

  • Tours can also be booked with VISA/MC directly over the phone at (530) 581-4336 or on-line. 
  • Please list your phone number if purchasing with Paypal so we can contact you with any changes that may arise with your tour.
  • We can usually book any of our tours for you with 48 hours notice (depending on availability).
  • We offer kayak tours from May through September 30th. (We’ll operate into October if weather cooperates)
  • Private tours are possible if you pay the equivalent cost of 6 guests or more.

Cancellation Policy

  • Cancellations outside of 48 hours prior to the reservation date have no penalties.
  • If a reservation quantity or duration is changed within the 48 hour period of time prior to the reservation date the reservation will receive a 50% refund for reductions.
  • If cancelled any time after 4 pm the day before a tour or reservation date, there is no refund.
  • We appreciate your understanding and look forward to seeing you real soon.